Our Commitment to Excellence
SERVICE AND STANDARDS
More than just a passenger, each Silver Air guest is an opportunity to demonstrate our commitment to exceptional service. Our ultimate objective is providing the best guest experience possible on every flight we operate. A warm welcome and thorough attention to your individual tastes are the hallmarks of our service.
Besides “In-Flight Service and Standard” training, Silver Air crew members undergo extensive aircraft-specific training to ensure a satisfying flight experience on each mission. Luxury, uniqueness and coolness remain top of mind as we tweak our service and amenities. Our Guest Experience department takes great care in adopting “newness” as it becomes available and thoughtfully refreshes our menu and amenity, snack and beverage selection; we even have cocktail and barista training.
We love to incorporate beautiful presentations of food and wine, floral arrangements and refined decor to make our cabins the most plush, pleasing spaces for guests to relax and enjoy the trip.
We are always looking for opportunities to show exceptional hospitality, even before you fly. We appreciate learning the details of your preferences so we can not only customize your trip, but also find ways to exceed your expectations and leave lasting memories of your travel with us.
Picture yourself arriving in your car at the stairs to your own private jet. You emerge to meet your friendly Silver Air Cabin Attendant and your Captain, who warmly welcome you aboard your luxuriously appointed jet. You notice fine details as you enter: soft music playing in the background, a beautiful boarding presentation and big soft leather seats that invite you to sink in and relax. At a glance, you can see that everything has been considered for your flight. Make a selection from your enticing menu of craft cocktails and wine, and off you go!
Whether you are traveling for business or pleasure, our cabins provide the ultimate atmosphere. There is plenty of room to spread out with your laptop, send emails or hold a private meeting, all with discreet service. When you and your family are traveling on vacation, Silver Air goes the extra mile to surprise you with something related to your destination or celebration. Plush beds may be made up for you—of course, with the softest sheets, fluffiest pillows and comfiest blankets—ready to welcome you for a snooze, reading or playing with your kids.
We are always looking for new ways to elevate the Silver Air service and adopt “newness” as it becomes available. We recently revamped our amenity, snack and beverage selection and will soon be launching our new wine list. Each addition to our menu is discussed at length among our Guest Experience Department, with luxury, uniqueness and coolness always top of mind as we tweak our Silver Air offerings.
We appreciate understanding small details about your tastes and preferences prior to a trip so that we may tailor a more thoughtful and personal experience. We believe there’s magic in the details, and our strong attention to detail is what makes traveling with Silver Air more than just a flight. Besides “In-Flight Service and Standard” training, Silver Air crew members undergo extensive aircraft-specific training to ensure a satisfying flight experience on each mission. We even have cocktail and barista training. We love to incorporate beautiful presentations of food and wine, floral arrangements and refined decor to make our cabins the most plush, pleasing spaces for you to relax and enjoy yourself.
The amenities package awaiting you is thoughtfully curated to treat you as our VVIP. Careful scouring of high-quality classic, new and unique products manifests into the finest amenities menu in the business. We support sustainable and organic whenever possible and partner with top-of-the-line companies such as AESOP, Perricone MD and DryBar for a spa experience, Torn Ranch for beautifully packaged bespoke snacks, plus TCHO Chocolate for your sweet tooth.
WORLD CLASS CABIN ATTENDANTS
A comprehensive Cabin Attendant recruitment process ensures that Silver Air offers the industry’s best cabin hospitality, delivered by dedicated team members who align with our core values: Caring, Drive, Integrity, Simplicity. Upon recruitment, Cabin Attendants commence with our intensive two-week Onboarding & Training Program, and our Cabin Attendant Department works closely together to maintain consistency across each large jet flight. Whether you are flying with Whitney, Brooke or Chelsea, you will enjoy service that meets our exacting standards and feel our team’s shared commitment to providing you with the best Silver Air experience possible.
A Blog By Silver Air