CONTINGENCY PLAN FOR LENGTHY TARMAC DELAYS

Last Updated: April 5, 2018

Before delays occur, Scott Aviation, LLC dba Silver Air ("Silver Air") has a comprehensive plan designed to forecast and adjust to operational challenges and minimize lengthy delays while passengers are on board the aircraft.  The operations department located at Silver Air's corporate offices has sufficient resources and is responsible for the daily execution of this plan, while keeping in mind the safety and well being of all passengers and customers.

In accordance with the Department of Transportation's tarmac delay rules and hard time limits set, Silver Air meets or exceeds these limits with the following:

For DOMESTIC flights, departing from or arriving to Silver Air's home base airport of Van Nuys, CA (KVNY), Silver Air will not permit an aircraft to remain on the tarmac for more than three hours after the main aircraft door has been closed in preparation for departure before allowing passengers to deplane unless:

1. The pilot in command determines there is a safety or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers.
2. Air traffic control determines that returning to boarding area would disrupt airport
operations.

For INTERNATIONAL flights, departing from or arriving to Silver Air's home base airport of Van Nuys, CA (KVNY), Silver Air will not permit an aircraft to remain on the tarmac at U. S. airports for more than four hours after the main aircraft door has been closed in preparation for departure before allowing passengers to deplane unless:

1. The pilot in command determines there is a safety or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers.
2. Air traffic control determines that returning to boarding area would disrupt airport
operations.

During a tarmac delay at a U.S. airport, Silver Air will provide adequate food and potable water on board a Silver Air aircraft at the airport no later than two hours after closing the door when the departure of a flight is delayed or no later than two hours when the disembarkation of passengers is delayed. During a tarmac delay at a U.S. airport, Silver Air will provide operable lavatories, comfortable cabin temperatures, and access to medical treatment for passengers.

In the event of an emergency, Silver Air will share and make available the originating Fixed Base of Operations/Gate facilities, or adjacent Fixed Base of Operations/Gate facilities as needed. Silver Air assures that they will have the equipment and staff readily available to move any aircraft not in use in order to allow the utilization of the Fixed Base of Operations/Gate facilities by other aircraft.

For all flights, Silver Air will assure that passengers on delayed flights will receive the following notifications from the flight crew regarding the delay:

  • Every 30 minutes while the aircraft is delayed, provide status of the delay and identify the reason for the delay and the revised proposed departure time.
  • Beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding), and every subsequent 30 minutes thereafter, inform the passengers that they have the opportunity to deplane from the aircraft that is at the FBO or another disembarkation area with the door open if the opportunity to deplane actually exists. 

Silver Air assures that they have sufficient resources to implement this plan.

Silver Air has coordinated this plan with the Van Nuys airport authority (LAWA), US Customs and Border Protection (CBP), the Transportation Security Administration (TSA) as well as the terminal facility operator (or fixed base operator) at the home base airport.

Silver Air will retain records for two years for any delays exceeding three hours. The
records will contain:
1. The length of the delay.
2. The precise cause of the delay.
3. The actions taken to minimize hardships for passengers.
4. Whether the flight ultimately departed or returned the boarding point.
5. Why any tarmac delay that exceeded three hours did not return to the boarding
point.

This emergency contingency plan will be updated and submitted to the Department of Transportation for review and approval no longer than every three years.

A copy of this contingency plan is available for public access on Scott Aviation, LLC dba Silver Air's website at http://www.silverair.com/plan-for-tarmac-delays.php.
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